returns and exchanges

Returns and Exchanges


Our goal is to provide a stress-free shopping experience, make sure you love your purchase, and be here for you as your plans evolve.

If you’d like to return an item, just follow the steps below. Need help? Call (305) 445-5095  and one of our expert stylists in customer service will text you back!

Returns & Exchanges Policy as of September 1, 2020


All returns and exchanges must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached. Once any tag has been removed, an item cannot be returned.


Items not eligible for returns:

• Personalized and dyed items

• Perishables, swimsuits, and personal care items including face masks

• Final sale items

• Effective 12/9/21, all White by Vera Wang items are final sale items that will not qualify for returns or exchanges.

• Items with any tags removed


Store Purchases


A valid receipt is required for all returns and exchanges.


Returns: We will accept returns in our U.S. locations up to 7 days after your date of purchase for a refund in the form of your original payment. For purchases over $50 made with cash or debit cards not associated with VISA or MasterCard, we will issue a refund via a mailed check within approximately 21 days.


Exchanges: You can exchange items purchased at any of our U.S. locations up to 60 days after receipt of merchandise. If the exchange value is greater than the original price paid, the customer will pay the difference. If the exchange value is less than the original price paid, the customer will receive the difference in a store credit.